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Elements and Performance Criteria

  1. Prepare and issue media releases
  2. Arrange media interviews
  3. Conduct media interviews
  4. Prepare action plans for impromptu interviews
  5. Deliver presentations in a public forum
  6. Develop personal image and presentation skills

Required Skills

Required skills

communicating verbally and in writing

communicating with diverse audiences

demonstrating active listening techniques

developing cogent arguments

identifying issues affecting the enterprise

optimising presentation opportunities

presenting information and expressing point of view in public forums both impromptu and planned

prioritising tasks and giving appropriate attention to detail

seeking feedback and guidance on performance

setting goals for self improvement

using technology to search for information prepare presentations write reports and communicate electronically

Literacy skills used for

adapting presentation style to suit target audience

reading and writing complex reports

Numeracy skills used for

calculating time andor space

confirming financial andor costing data

meeting andor setting deadlines

Required knowledge

issues affecting the enterprise or the operational environment

media options and opportunities

presentation techniques

statutory legislative or legal requirements andor obligations with regard to public announcements

systems for managing information including its currency

techniques for writing for maximum impact

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment evidence required to demonstrate competence in this unit

Assessment must confirm the ability to

assess own performance seek feedback and act on constructive advice

capitalise on opportunities to represent the enterprise or industry group by utilising or capturing media attention and other possibilities such as public speaking opportunities

deliver messages with conviction

manage work to achieve goals and results

prepare accurate and cogent materials

seek out and act on opportunities to the benefit of the enterprise

use technology for information management and communication

Assessment must confirm knowledge of

available learning methods to maintain currency of knowledge regarding issues affecting the enterprise or industry group

daytoday workings of the media and media contact points

knowledge related to seafood enterprise or industry group

legal and liability issues affecting enterprise contact with the media

Context of and specific resources for assessment

Assessment of this unit may occur in either a real or simulated workplace

Resource may include

access to candidates peers andor managers

access to key stakeholders

audio andor video facilities to simulate presentations or review historical material

documentation relating to any formalising of media relationships

regulations and codes of practice relevant to the enterprise

Method of assessment

The following assessment methods are suggested

case studies

demonstration in the workplace

thirdparty reports

Guidance information for assessment

This unit may be assessed holistically with other units within a qualification


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant government regulations, licensing and other compliance requirements may include:

business or workplace operations, policies and practices:

commercial law, including fair trading and trade practices

consumer law

corporate law, including registration, licensing and financial reporting

disability policies and practices

equal opportunity, anti-discrimination and sexual harassment

industrial relations and awards, individual employment contracts and share of catch agreements

jurisdictional variations

superannuation

taxation

trade practices

warnings and dismissals

worker's compensation

ecologically sustainable development (ESD) principles, environmental hazard identification, risk assessment and control

food safety, Hazard Analysis Critical Control Point (HACCP), hygiene and temperature control along chain of custody

imports quarantine and inspection, and importing approved arrangements for Australian Quarantine Inspection Service (AQIS), Australian Customs Service (ACS) and Biosecurity Australia (BA)

land, buildings and vehicles:

buildings and structures design and appearance, constructions and additions

use of utilities, including water, natural gas, electricity and sewage

water or land lease, tenure or ownership and use

occupational health and safety (OHS) hazard identification, risk assessment and control

product quality assurance:

correct naming and labelling (e.g. country of origin, Australian Fish Names Standard and eco-labelling)

correct quantities, sizes and other customer requirements

third-party certification (e.g. Australian Grown and ISO 14001:2004 Environmental management systems).

Message/information may include:

food or product recall advice

generalised information

general information about products

seafood emergency information.

Target audience may include:

general public

interest groups

local community.

Authority to proceed may include:

the need to clarify issues of liability and/or legality

key stakeholders, such as:

health authorities

insurers

police.

Situations may include:

threats to domestic or export markets

emergency situations, such as storms, flood, fire and theft

impact of changed regulations

product recalls

skill shortages

threats to industry sustainability.

Appropriate language may include:

clarity

eliminating ambiguity

relevance and understanding of cultural sensitivities.

Verbal and non-verbal forms of communication may include:

active listening and engagement of the audience

aggressive posture, tone or language

passive posture, tone or language

relevance and understanding of jargon and acronyms.

Expectations of presenter may include:

attentiveness

grooming

promptness

relevance of information provided

sensitivity to issues

timing.